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The player from Mexico is experiencing difficulties withdrawing his winnings due to ongoing account verification. We got in touch with the casino representative and found out that the player's account was verified and the withdrawal request successfully processed. Later the player confirmed receiving the money, so we closed the complaint as resolved.
The player from Spain had experienced difficulties depositing money into his PlayUZU Casino ES account due to a pending verification process. Despite having submitted all required documents, the issue had remained unresolved. However, the problem was identified as a technical glitch on the casino's end, where one of the documents was not visible. The issue had since been rectified, and the player's account became fully functional. We had subsequently marked the complaint as 'resolved' in our system.
The player from Spain had a pending withdrawal of 1300 euros from Playuzu that had been approved but not received. The casino claimed the delay was due to a bank issue, although the bank reported no transfer had been received. At that point, the case was with the collections department, and the player had not received any updates after five days. The issue was resolved successfully after communication with the Complaints Team, leading to the player confirming receipt of the transfer. The complaint was marked as 'resolved' in the system.
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The player from Sweden made a deposit, but he cannot play or withdraw his funds. The casino refunded the player's deposit.
Aivan joka ikinen casino tarjoaa pelejä, mutta jotkin netticasinot painottavat pelivalikoimissaan vaikkapa NetEntin ja Pragmatic Play:n pelejä. Jos taas kaipaat niin vedonlyöntiä, nettipokeria kuin kasinopelejä niin jäljelle jää kourallinen vaihtoehtoja.
The player from Canada has requested a withdrawal. Unfortunately, it has been pending due to ongoing verification. After successful verification player got his winnings but bank took some withdrawal fee. Since there is nothing to investigate we consider this case as resolved.
The player from Germany provided all the required documents, but the casino is refusing to accept them. The player was able to come to a satisfactory agreement with the casino.
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The player from Thuringia had difficulty withdrawing funds from an online casino. After discussing his issue with the Complaints Team, it was clarified that the player had not successfully made any withdrawals in the past and it was not confirmed whether he had passed the KYC verification or if he had accumulated his winnings with an active bonus. However, the player later reported that his money had been paid out. The Complaints Team marked the complaint as resolved.
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The player from Denmark had deposited money at Casino Guru but did not receive the promised 100 free spins. Despite having reached out to the casino via live chat, the player had received no response. After the player had submitted a complaint, he confirmed that he had only tried activating the free spins once and had also contacted customer support via email. Eventually, the issue was resolved as the player had received his 100 free spins, and the casino had responded to him on live chat. We had marked the complaint as 'resolved' in our system.
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Olin pari vuotta pois Ahti games sivustolta, mutta keväällä kokeilin uudelleen. Vanhalla salasanalla pääsi sujuvasti sisälle, mutta kotiutuksessa alkoivat hankaluudet. Aina ”puuttui” uusi dokumentti. Lopulta yhtäkkiä en enää päässytkään kirjautumaan sivulle ja salasanan vaihto ei onnistu . Asiakaspalvelu tai chat ei vastaa. Onnekseni rahaa tilillä oli suhteellisen pieni määrä, joten niiden menettäminen ei isommin harmita. En suosittele kenellekään kyseistä sivustoa!
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The player from Kenya had been attempting to withdraw his winnings from an online casino for four weeks. Despite having already verified his account and having had successful withdrawals previously, the casino repeatedly asked for a bank statement upload. The player had uploaded this document multiple times but had remained unable to withdraw his funds. After we had contacted the casino to clarify the situation, the casino representative informed us that the player's winnings had been paid via wire transfer. The player confirmed receipt of the payment, resolving the issue.