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The player from British Columbia had requested withdrawals totaling 750.00 each on consecutive days, followed by account closure due to gambling addiction. Despite being informed that the funds would be processed in 3 business days, they remained in the queue, causing concern that the casino might withhold the winnings due to the account closure. The issue was resolved when the casino paid out the winnings after the Complaints Team intervened. The complaint was marked as 'resolved' in the system.
The player from Germany faced issues with the casino not processing his withdrawal requests totaling 4,000 Euros, limited to 500 Euros per withdrawal. Despite multiple assurances from support, none of the three withdrawal requests had been processed after waiting for seven days. The issue was resolved when the player confirmed that the money had now been paid out. The complaint was marked as 'resolved' in the system, and the player was encouraged to reach out for future assistance if needed.
The player from Switzerland is questioning the casino’s license and demands his winnings from the casino. We closed the complaint because the player stopped responding.
Casino Name: Grosvenor Casino Dundee
The player from Poland faced a delay in document processing that lasted for three months, despite multiple chat sessions with support agents who promised escalations. Additionally, emails to customer support went unanswered. The Complaints Team intervened by contacting the casino to clarify the verification issue, which led to the player receiving their winnings. The complaint was marked as resolved in the system after confirmation from the player.
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Take a look at the explanation of factors that we consider when calculating the Safety Index rating of DundeeSlots Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
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Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. We believe customer support is very important as it provides assistance should you encounter any problems with registration at DundeeSlots Casino, managing your account, withdrawals, or other matters. DundeeSlots Casino has a good customer support, judging by the results of our testing.
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A detailed study of the Dundee Slots site allowed experts to conclude that this online casino doesn’t have a loyalty program or VIP program. Such an approach cannot benefit regular customers eager to benefit from regular Dundee Slots play. Hopefully, the administration will change its decision and create several VIP levels to increase bonuses to Dundee Slots guests.