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Weeble complained that after he completed the wagering requirements and was ready to request a withdrawal, he received an unwanted bonus. He immediately contacted the casino via live chat and asked for a bonus removal but the request was denied saying that he already started playing it. No further information is available ever since then.
5. One (1) cruise benefit is offered during the current Tier Status Earning Year to each qualifying Platinum or qualifying NOIR members (valid for such qualifying member plus one (1) guest and subject to availability) who has earned the minimum Tier Credits associated with Platinum Tier Level or who is invited to NOIR Tier Level during such Tier Status Earning Year based on spend during such period. Accordingly, a qualifying member who earns the minimum Tier Credits associated with both Platinum and NOIR Tier Levels (and who is invited to NOIR) during such Tier Status Earning Year is eligible to receive both a Platinum and NOIR cruise benefit. Unless otherwise indicated, cruise must be booked during the applicable Tier Status Benefit Year (2/1 – 1/31) for travel completed within three (3) months after such period. Length of cruise and cruise destination will depend upon member’s earned Tier Level status and recent MGM Resorts spend and gaming play. Members are responsible for transportation to/from cruise embarkation and final disembarkation locations. The onboard benefits for MGM Rewards members and the annual cruise benefit for Platinum and NOIR members are currently only available to residents of the US and Canada. Certain restrictions, fees and limitations apply. Subject to additional terms and conditions available at .
The languages currently available at Platinum Play Casino are English, German, Norwegian, Portuguese, Spanish, French, and Greek.
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The languages currently available at Platinum Play Casino are English, German, Norwegian, Portuguese, Spanish, French, and Greek.
Platinum Play Casino offers several options to guarantee its users’ well-being, such as setting personal limits, self-excluding, or looking for help from external organisations.
The player INGRIDALABU from Lithuania stated that her account was blocked after she requested a withdrawal due to broken terms and conditions of the casino. They claimed that someone else had to either use her computer to play or used the same IP address. The player demanded more evidence from the casino because she stated that she was the only one playing from that PC and IP address. The casino replied that they cannot provide more information for the 3rd party and the investigation team has decided that the account would remain closed. This complaint was left unresolved due to a lack of evidence from the casino.
3. One (1) Tier Achievement Celebration Dining Experience benefit valid for qualifying member is offered during the current Tier Status Earning Year to each qualifying Gold, qualifying Platinum or qualifying NOIR member who has earned the minimum Tier Credits associated with reaching the applicable Tier Level (and, for NOIR Tier Level, invited to such level during such Tier Status Earning Period) based on spend during such period. Members who receive their Tier Level status through a third-party or other partnership tier match program are not eligible for the benefit. Dining Experience benefit is not awarded based on a member’s Tier Level status as of the beginning of the Tier Status Earning Year. A qualifying member who reaches multiple eligible Tier Levels during a Tier Status Earning Year as described above will receive one such benefit (awarded as a dining credit) for each such level reached. Amount of dining credit for reaching specific Tier Levels is as follows: up to $100 dining credit for reaching Gold, up to $200 dining credit for reaching Platinum, and up to $500 for reaching (and invited to) NOIR. Dining experience must be booked by qualifying member through designated MGM staff (who will apply applicable dining credit to member’s MGM Rewards account). Dining experience must be completed within twelve (12) months after qualifying for the benefit. Valid only at participating MGM-owned dining outlets. The dining credit cannot be used for gratuities, is non-transferable and cannot be redeemed for cash. To redeem your dining credit, you must present your MGM Rewards card at time of payment. Offer may not be used in conjunction with any other offer. Member will not receive the cash value or be compensated in any manner for any unused dining credit (if any) which will be forfeited if not used during the applicable dining experience. MGM reserves the right to modify the amount of the dining credit offered and/or otherwise modify and/or limit quantity/type of items offered (e.g., alcoholic beverages) all of which may vary based on Tier Level reached and other factors. Subject to MGM Rewards Program Rules available at .
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